Terms of Service
Last updated: 16 May 2026
1. Definitions
In these Terms: (a) 'Denomy', 'we', 'us', or 'our' means Denomy Web Services (202603117150), the operator of the Platform; (b) 'Platform' means DenoShop Platform, including its websites, dashboards, hosting infrastructure, and related tools; (c) 'Merchant', 'you', or 'your' means the individual or business that registers an account and operates a shop on the Platform; (d) 'Shop' means the online storefront created and hosted by a Merchant using the Platform; (e) 'End-Customer' means a person who browses or purchases from a Merchant's Shop; (f) 'Subscription' means the paid plan under which a Merchant accesses the Platform; (g) 'Content' means any text, images, product listings, branding, and other materials uploaded to or generated within the Platform; (h) 'Subdomain' means a free Denomy subdomain (such as name.denoshop.com or name.deno.my) assigned to a Shop.
2. Acceptance of Terms
By accessing, registering for, or using the Platform, you confirm that you have read, understood, and agree to be bound by these Terms of Service and the Privacy Policy, which is incorporated by reference. If you are using the Platform on behalf of a business or other legal entity, you represent that you have authority to bind that entity, and 'you' refers to that entity. If you do not agree to these Terms, you must not access or use the Platform.
3. Eligibility
To register for and use the Platform, you must: (a) be at least 18 years of age; (b) have the legal capacity to enter into a binding contract; and (c) not be barred from using the Platform under the laws of Malaysia or any other applicable jurisdiction. We may require verification of your identity, age, or business registration, and may refuse, suspend, or terminate access where eligibility cannot be confirmed.
4. Description of Services
The Platform provides Merchants with e-commerce shop hosting, storefront creation, and platform tools, including order management, configuration, and related features. Denomy provides the hosting and software infrastructure only; it is not a party to, and does not control, any transaction between a Merchant and its End-Customers. We may add, modify, or discontinue features at any time. Some features may depend on the Merchant's Subscription tier.
5. Account and Shop Creation
By registering, you create an account and may create a Shop hosted on the Platform. You must provide accurate, current, and complete information and keep it updated. You are responsible for: (a) maintaining the confidentiality of your login credentials; (b) all activity that occurs under your account; and (c) promptly notifying us at contact@deno.my of any unauthorised use or suspected security breach. We are not liable for loss arising from your failure to safeguard your credentials. Unless otherwise stated for your plan, each account may operate one Shop. Where your Shop is provided with a free Denomy Subdomain (for example, yourshop.denoshop.com or yourshop.deno.my), that Subdomain forms part of the Platform and is licensed to you for use only while your account is active; you do not own it and may not sell, transfer, or sublicense it. You must choose a Subdomain that complies with our naming requirements, and you may not select a name that: (i) is offensive, obscene, hateful, or unlawful; (ii) impersonates, or is likely to be confused with, Denomy, another person, business, or brand; (iii) infringes any trademark or other right of a third party; (iv) is misleading as to the nature, ownership, or endorsement of the Shop; or (v) is reserved for operational, technical, or security reasons. We may screen, reject, rename, reclaim, suspend, or release a Subdomain at any time where we reasonably consider it necessary to enforce this Section, comply with law, or protect the Platform or other users; where practicable we will give you notice and an opportunity to choose an alternative. A Subdomain may also be reclaimed following suspension, termination, or prolonged account inactivity.
6. Acceptable Use
You agree not to: (a) list, sell, or promote illegal, counterfeit, fraudulent, infringing, or harmful products or services; (b) use automated tools, bots, or scrapers to extract data from the Platform; (c) attempt to gain unauthorised access to the Platform, other accounts, or related systems; (d) upload malware, viruses, or any code intended to disrupt or damage the Platform; (e) interfere with, overload, or impair the Platform's operation or security; (f) misrepresent your identity or affiliation, or impersonate any person or entity; (g) use the Platform to send spam or unlawful communications; or (h) use the Platform for any purpose that violates applicable law. We may investigate suspected violations and take appropriate action, including content removal, suspension, or termination.
7. Merchant Obligations
As a Merchant, you are solely responsible for your Shop and its operation, including: (a) the accuracy, legality, and quality of your product listings, pricing, and descriptions; (b) fulfilling orders and providing customer service to your End-Customers; (c) honouring your own refund, return, and warranty policies with your End-Customers; (d) collecting and remitting any taxes, duties, or levies applicable to your sales; (e) obtaining and maintaining any licences or permits required for your business; and (f) complying with all consumer protection, e-commerce, and other laws applicable to your Shop. Denomy is not responsible for any dispute between you and an End-Customer.
8. Payment and Subscriptions
Access to paid features requires an active Subscription. By subscribing, you authorise us (or our payment processor) to charge the applicable fees for your selected plan and billing cycle. (a) Fees are stated exclusive of taxes unless indicated otherwise, and you are responsible for any applicable taxes. (b) Subscriptions renew automatically for successive billing periods unless cancelled before the renewal date. (c) Invoices are due within the period stated, and late payment may incur interest or service suspension. (d) We may change fees or plan features on reasonable prior notice, effective from your next billing cycle. (e) Payments are processed by a third-party payment provider; Denomy does not store full payment card details.
9. Refunds and Cancellation
This section concerns only the Denomy Subscription itself, and is separate from any refund between a Merchant and its End-Customers, which is solely the Merchant's responsibility. (a) You may cancel your Subscription at any time from your account; cancellation takes effect at the end of the current billing period. (b) Subscription fees are non-refundable and are not pro-rated for partial billing periods, except in exceptional circumstances such as a prolonged service failure or the Platform being substantially unusable due to a fault attributable to Denomy. Where a refund is approved, it will be processed within thirty (30) days of approval. (c) Refunds, returns, exchanges, and chargebacks arising from sales made through a Merchant's Shop are governed by that Merchant's own policies and are handled solely between the Merchant and its End-Customer.
10. Data Responsibilities
For personal data of your End-Customers collected through your Shop, you act as the data controller (data user) and Denomy acts as a data processor handling such data on your behalf and on your documented instructions. You are responsible for: (a) establishing a lawful basis and obtaining any required consent for collecting End-Customer data; (b) providing your End-Customers with a compliant privacy notice; (c) responding to End-Customer rights requests; and (d) complying with the Personal Data Protection Act 2010 (PDPA) and other applicable data protection laws. Denomy will process End-Customer data only to provide the Platform. Denomy is the data controller for your Merchant account and registration data. The Privacy Policy describes how personal data is handled and forms part of these Terms.
11. Intellectual Property
(a) Denomy and its licensors own all rights, title, and interest in the Platform, including its software, design, trademarks, and underlying technology and methodologies. We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for operating your Shop during the term of your Subscription. (b) You retain ownership of your Content, including your branding, product listings, and shop materials. You grant Denomy a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, and display your Content solely to operate and provide the Platform. (c) You represent and warrant that you own or have the necessary rights to your Content and that it does not infringe the rights of any third party.
12. Third-Party Services
The Platform may integrate with or rely on third-party services, including hosting, payment processing, communications, and analytics providers. Your use of such services may be subject to their own terms and policies, for which you are responsible. Denomy does not control and is not responsible for the availability, performance, content, or acts of any third-party service, and the inclusion of any integration does not imply endorsement.
13. Service Availability and Disclaimer of Warranties
The Platform is provided on an 'as is' and 'as available' basis. To the maximum extent permitted by law, Denomy disclaims all warranties, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Platform will be uninterrupted, error-free, secure, or free of harmful components, or that any defect will be corrected. We may carry out maintenance, updates, or suspensions that affect availability, and will use reasonable efforts to provide notice of planned downtime where practicable. Nothing in these Terms excludes any liability that cannot be excluded under applicable law.
14. Limitation of Liability
To the maximum extent permitted by law: (a) Denomy will not be liable for any indirect, incidental, special, consequential, or exemplary damages, or for any loss of profits, revenue, goodwill, data, or business opportunity, arising out of or relating to the Platform; (b) Denomy is not liable for losses arising from service interruptions, data loss, the acts or omissions of third parties, or the quality, legality, or fulfilment of products sold through any Shop; and (c) Denomy's total aggregate liability arising out of or relating to these Terms or the Platform shall not exceed the total Subscription fees paid by you to Denomy in the three (3) months immediately preceding the event giving rise to the claim. These limitations apply regardless of the legal theory on which a claim is based.
15. Indemnification
You agree to indemnify, defend, and hold harmless Denomy, its directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Platform; (b) your Shop, Content, or products sold through it; (c) your breach of these Terms or of any applicable law; (d) your handling of End-Customer personal data; or (e) any dispute between you and an End-Customer or other third party. This obligation survives termination of these Terms.
16. Suspension
We may suspend your access to the Platform or your Shop, in whole or in part, with or without prior notice, where: (a) we reasonably believe these Terms or applicable law have been violated; (b) your account is overdue for payment; (c) suspension is necessary to protect the security, integrity, or operation of the Platform or other users; or (d) we are required to do so by law or a competent authority. Where practicable, we will notify you and provide an opportunity to remedy the issue. Suspension is a temporary measure and does not, by itself, terminate your account.
17. Termination
(a) You may terminate your account at any time by cancelling your Subscription and closing your account. (b) We may terminate or close your account and Shop with reasonable notice, or immediately for material or repeated breach, unlawful conduct, or where required by law. (c) Termination differs from suspension: termination permanently ends your account and access to the Platform. (d) Upon termination, all outstanding fees become immediately due. (e) We will provide a reasonable period of at least thirty (30) days, unless a shorter period is required by law, during which you may export your Shop data before it is deleted or anonymised. (f) Provisions that by their nature should survive termination, including Intellectual Property, Limitation of Liability, Indemnification, and this clause, will continue to apply.
18. Force Majeure
Denomy will not be liable for any failure or delay in performing its obligations where such failure or delay results from causes beyond its reasonable control, including natural disasters, fire, flood, epidemic or pandemic, war, civil unrest, acts of government, labour disputes, power or internet failures, cyber-attacks, or failures of third-party infrastructure or service providers.
19. Severability
If any provision of these Terms is held to be invalid, unlawful, or unenforceable by a court or competent authority, that provision will be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible, and the remaining provisions will continue in full force and effect.
20. Assignment
You may not assign or transfer these Terms, or any of your rights or obligations under them, without our prior written consent. We may assign or transfer these Terms, in whole or in part, to an affiliate or in connection with a merger, acquisition, reorganisation, or sale of assets, on notice to you. These Terms bind and benefit the parties and their permitted successors and assigns.
21. Entire Agreement
These Terms, together with the Privacy Policy and any plan-specific terms referenced within them, constitute the entire agreement between you and Denomy regarding the Platform, and supersede all prior agreements, understandings, and communications, whether written or oral, on that subject. A failure to enforce any provision is not a waiver of that provision.
22. Notices
We may provide notices to you by email to the address associated with your account, by posting within the Platform, or by publishing on our website, and such notice is deemed received when sent or posted. You must send notices to us at contact@deno.my. It is your responsibility to keep your contact details accurate and current.
23. Changes to Terms
We may update these Terms from time to time. We will post the updated Terms on the Platform and revise the 'Last updated' date, and, where changes are material, we will provide reasonable advance notice through the Platform or by email. Your continued use of the Platform after the changes take effect constitutes acceptance of the updated Terms. If you do not agree, you must stop using the Platform.
24. Contact
For any questions about these Terms, contact Denomy Web Services by email at contact@deno.my.
25. Governing Language
These Terms are provided in English and may be made available in other languages, including Malay, for convenience only. In the event of any inconsistency, ambiguity, or conflict in interpretation between the English version and any translated version, the English version prevails.